Your Back Office is the core of your organization. If your processes have many hold-ups, the resulting loss of productivity will multiply throughout your entire organization. For example, let’s say a company brings on a new customer in minutes but requires several weeks to spin up a new employee or supplier. That’s a challenge because both your employees' talent and your supplier’s products play a crucial role in providing exceptional service to the customer. Therefore, if those elements are not operating efficiently, your customer is ultimately the one who is disadvantaged. Your Front Office can only be as capable as your Back Office, and both must be considered during a strategic digital transformation.

Planning is the most important portion of a migration. Every migration requires a certain amount of strategic digital transformation of the content moving from the source repository to the destination. Considerations should include mapping metadata, folder structure, search capabilities, and many other components that will help users to find relevant information. It is critical that you take the time to learn about the problems you have and what is required to move forward.